Complaints & NCR Information

Complaints Procedure

If you have a complaint:

1. Contact us directly via email or phone.
2. We will acknowledge your complaint within 5 business days.
3. We aim to resolve complaints within 20 business days.

📧 complaints@gimmemoney.co.za
☎ 010 824 5994

Escalation

If unresolved, you may contact the National Credit Regulator (NCR):
📧 Email: complaints@ncr.org.za
☎ Tel: 0860 627 627
🌍 Website: www.ncr.org.za

Consumer Rights

As a consumer under the National Credit Act, you have the right to:

• Full disclosure of loan terms,
• Fair and responsible lending,
• Confidential treatment of personal information,
• Access to dispute resolution mechanisms.